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The ScottNet
The ScottNet®
Help System.
Our help system is a
feature rich application level help software package that allows you to
offer robust help for your product.
Using our design
templates for the individual applications your help content is nearly
complete. We have assembled a library of help content that can
easily be customized to your application.
Our help system is for every
application
The ScottNet®
Help system can easily integrate into your web
application remotely. This means that your web based application
running our your systems can take advantage of our help system without
installing any new software. Help can also be distributed across
many different servers allowing larger development groups to maintain
their own content while still having the advantages of a fully integrated
help system.
Feature Rich Help
Our help system offers
everything that a web browser has to offer. Anything you can do on
the web can be a part of your help system. Since many applications
have redundant help screens, our system allows you to mix and match help
topics at will. You control the content and the mix. Be a help
DJ.
Enhance your Help with
multi-media !
Using streaming audio
and/or video makes your help stand out as "top notch". Our
help system easily integrates with multi-media elements to make the most
intuitive and ... helpful system possible.
Track what help is used and
how often. You can even get feedback.
Help today is an
invaluable part of every application. The only problem is that it is
costly to maintain. Many companies do not even measure or refine
their help topics and therefore are frequently criticized. Our system
tracks metrics relating to help topic access, movement, and
duration. This enables your help design team with valuable, on
target, information that facilitates their efficient refinement.
This makes your product better. Our system also allows users to give
feedback directly to your help staff. This ensures a faster response
and a better customer experience.
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